Refund Policy

Refund & Return Policy

Last updated: October 2025

At Casthra, we want you to love what you wear. Every piece is designed with care and crafted for fans, dreamers, and rebels — but if something isn’t right, we’ve got you covered.

Returns & Exchanges

You have 14 days from the date of delivery to request a return or exchange.
To qualify, items must be:

  • Unworn and unwashed

  • In their original packaging with all tags attached

  • Free from stains, odors, or damage

We reserve the right to refuse returns that don’t meet these conditions.

Refunds

Once your return is received and inspected, we’ll send you an email confirming approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable.

  • If you received free shipping, the return shipping cost may be deducted from your refund.

Exchanges

We’re happy to exchange items for a different size or color (if available).
If your requested item is out of stock, we’ll issue a full refund instead.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Gift cards

  • Sale or clearance items marked “final sale”

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • For damaged or incorrect items, please contact us within 7 days of delivery with photos of the issue.

How to Start a Return

  1. Email casthracontact@gmail.com with:

    • Your order number

    • The item(s) you wish to return or exchange

    • The reason for your return

  2. Our team will reply within 24–48 hours with instructions and a return address.

  3. Pack your item securely and ship it back using a trackable service.

Questions?

We’re always here to help.
📧 Email: casthracontact@gmail.com
📱 Instagram: @casthraofficial

We stand by our quality. If you’re not 100% satisfied, reach out — we’ll make it right.